You may want to have a look at this. http://www.magicjacksupport.com/

When we first got ours it did some of the things you’re talking about. I thought maybe I just didn’t know what I was doing, but we downloaded a “fix”, that we found through this forum, and it hasn’t been a problem since.

We’ve had ours for about 5 months or so now and I have to say that I HATE IT! (Granted the savings is nice!) I don’t know whether it’s from where I’m on the computer a lot or not, however when I’m on the phone, I hear beeps, the line skips and makes it sound like people are stuttering, and I’ve had more dropped calls on this than on my old Verizon cell phone! (I don’t like Verizon either.) When the economy improves, I for one, will be going back to regular home phone service. I get so frustrated with the Magic Jack that sometimes I want to scream. Some other things it does are:

*When trying to dial out, it will give you another dial tone, like you didn’t even dial a number,

*There are some phone numbers that I cannot call… period.

*The voicemail feature was nice at first, however now I cannot even access it for some reason. It tells me that I have a new voicemail and then when I go to listen to it, it says there are no messages.

Well, people can make up their minds about this themselves, that’s just my two cents worth.